Question:

Charles is determined to reshape their business, KindMind, into a user-focused organization. Which of the following is a key characteristic of a user-focused organization?

Answer:

  • Investing heavily in developer resources
  • Creating a continuous cycle of listening to users, testing and iterating
  • Having each team measure different key performance indicators (KPIs)
  • Having the marketer take sole responsibility of making user-centric design

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