- focused period of time, the team, specific deliverables, tested on website users
- week-long event, your users, website ideas, pitched to management.
- quarterly meeting, stakeholders, guiding principles, implemented on the website that quarter.
- sporting event, your team, athletic events, used for team-building.
In terms of a customer journey map, what does intended value refer to?
When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect When the customer got what
